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frequently asked
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GENERAL QUESTIONS

 
q: How do I choose the right kilt size?

Most customers discover that choosing a kilt size is easier than expected. Start by wrapping the measuring tape around your natural waist — the place where a traditional kilt proudly sits. For a little confidence boost, you can also check our Sizing Guide, or message our support team and we’ll guide you like a personal tailor.

 
q: What is your return policy?

We want you to feel proud wearing your kilt. If something doesn’t feel quite right, you have 30 days to return it. Just make sure the item is unused and in its original condition. Visit our Return Policy for the full story on how returns and exchanges work.

SHIPPING & DELIVERY

 
q: How long does shipping usually take?

Once your order begins its journey, most UK orders arrive in just a few business days. International deliveries may take a little longer as they travel through different postal systems. No matter where you are, we strive to get your kilt to you quickly and safely.

 
q: Can I track my order?

Absolutely. The moment your order ships, we’ll send you a tracking link so you can follow its journey — from our warehouse to your doorstep.

 
q: Do you offer international shipping?

Yes, we proudly ship our kilts worldwide. Every country has its own customs rules, so any duties or taxes will be the responsibility of the customer.

PAYMENTS & RETURNS

 
q: What payment methods do you accept?

We accept all major credit cards, PayPal, and other trusted online payment methods — giving you a smooth and secure checkout experience.

 
q: Are your kilts machine washable?

Some modern utility kilts are indeed machine-friendly, but traditional tartan kilts are crafted with finer fabrics and prefer professional dry cleaning. Each product includes care instructions — treat your kilt well, and it will last for years.

 
q: Do you provide custom kilts?

Yes — for customers who want something truly their own. Custom sizing and special requests are available. Simply reach out to our team and we’ll help you bring your perfect kilt to life.

 
q: What if I received a defective or incorrect item?

If something goes wrong — a missing button, a wrong size, anything at all — just contact us at support@kiltsoutfit.co.uk. We’ll put it right quickly and professionally.

 
q: Can I cancel or change my order?

Yes — as long as the order hasn’t been shipped. If you need to make a change, contact us within 24 hours and we’ll do our best to help.

 
 
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